BBB Accreditation

Consumer Recovery Associates has been a Better Business Bureau Accredited business since June 2010. This means it supports BBB’s services to the public and meets the BBB Accreditation standards. Based on BBB files, Consumer Recovery Associates has a BBB Rating of A on a scale from A+ to F.

BBB Accreditation means the BBB has determined that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. View the Consumer Recovery Associates BBB Reliability Report here.

Fair Debt Collection Practice Act (FDCPA)

Consumer Recovery Associates follows the legal guidelines for acceptable debt collection practices as described by the Federal Trade Commission in the Fair Debt Collection Practices Act (FDCPA). The Act serves to eliminate abusive practices in debt collection and assure consumers are treated justly and respectfully by debt collectors.

To learn more about the FDCPA and its guidelines, click here to view a PDF.

ACA International

Consumer Recovery Associates comply with the Association of Credit and Collection Professionals’ Pledge, which states:

I believe every person has worth as an individual.
I believe every person should be treated with dignity and respect.
I will make it my responsibility to help consumers find ways to pay their debts.
I will be professional and ethical.
I will commit to honoring this pledge.

If you feel a representative violated this pledge while working with you, please let us know. We take all feedback very seriously and will work to correct the issue quickly.