Browse our list of frequently asked questions to learn more about Consumer Recovery Associates. If you have a question not listed here, contact us to talk to a representative.
- Why won’t representatives identify themselves and or the company?
- I can’t find the debt listed on my Credit Report. Why am I getting called?
- Can we communicate in writing, instead of over the phone?
- What is the Statute of Limitation for debt?
- The representative I spoke with was rude. How can I submit a complaint?
- Can CRA turn me over to the IRS?
- If my debt is with a particular company, why is the CRA contacting me?
- If I pay the CRA, how will it affect my Credit Report?
- If I DO NOT pay the CRA, how will it affect my Credit Report?
- What is a 1099-C?
Why won’t representatives identify themselves and or the company?
CRA representatives will always identify the name of our company immediately when asked.
I can’t find the debt listed on my credit report. Why am I getting called?
CRA is fully compliant with the Fair Credit Reporting Act, meaning we do not report accounts that do not qualify to be reported.
To see the Fair Credit Reporting Act, click here.
Can we communicate in writing, instead of over the phone?
Yes, CRA representatives and consumers may communicate in writing, but we prefer not to communicate via e-mail.
What is the Statute of Limitation for debt?
Varies by state.
The representative I spoke with was rude. How can I submit a complaint?
At any point, a customer may ask to speak with a manager, and it is our policy that that employee must get a manager to resolve the dispute.
You can also contact us online to submit a complaint. Rest assured we take your feedback very seriously and will work to resolve the issue quickly.
Can CRA turn me over to the IRS?
We do not turn people over to the IRS, but debts that are deemed uncollectable are subject to issuance of a 1099-C.
If my debt is with a particular company, why is CRA contacting me?
CRA buys debt, and in that case, we are the legal owner of your account. We also service debt on behalf of the legal owner.
If I pay CRA, how will it affect my credit report?
Your credit report depends on a variety of factors. To request a copy of your credit report, visit AnnualCreditReport.com or any of the three major credit bureaus Equifax, Experian or TransUnion.
If I DO NOT pay CRA, how will it affect my Credit Report?
Past-due debt may negatively affect your credit report, although your credit report also depends on a variety of factors.
To request a copy of your credit report, visit AnnualCreditReport.com or any of the three major credit bureaus Equifax, Experian or TransUnion.
A 1099-C form is a form you must turn into the Internal Revenue Service showing cancellation of debt. If you do not repay your debt, you must report it as income to the IRS.
To see a copy of the form, click here.
